Refund policy

RETURN & REFUND POLICY

Last Updated: August 2026

Thank you for choosing AutoBitStore™. We are committed to providing high-quality automotive technology products and a reliable shopping experience.

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return or refund.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused or in acceptable condition considering normal product inspection.
  • Include original packaging and accessories where applicable.
  • Have a valid reason for return.

To start a return request, please contact us at:

info@autobitstore.com

Please include:

  • Order number
  • Description of the issue
  • Photos or videos if the product is damaged, defective, or incorrect

Each request is reviewed individually to provide a fair solution for both our customers and AutoBits™.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product:

  • Arrives damaged
  • Has a manufacturing defect
  • Is missing parts
  • Is the wrong item

please contact us within 7 days of delivery.

Clear photos or videos may be requested to help us quickly resolve the issue.

Depending on the situation, we may provide:

  • A replacement product
  • A partial refund
  • A full refund

without requiring a return.

3. Refunds Without Return

To provide faster solutions and reduce unnecessary shipping costs, approved refunds may be issued without requiring the product to be returned.

A return will only be requested when necessary.

This allows us to resolve customer issues faster while maintaining an efficient service.

4. Return Shipping Costs

Return shipping requirements depend on the reason for the return.

  • If the item arrives damaged, defective, or incorrect due to our error, AutoBits™ will review the case and provide an appropriate solution.
  • For other return reasons, the customer may be responsible for return shipping costs.

Return instructions will be provided after your request has been approved.

5. Refund Processing

Once your refund is approved:

  • Your refund will be issued to the original payment method.
  • Processing time may take up to 10 business days.
  • Your bank or payment provider may require additional time to display the transaction.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Customized or personalized products
  • Gift cards
  • Products damaged due to misuse, improper installation, or accidental damage after delivery

If you are unsure whether your item qualifies, please contact us before returning it.

7. European Union Customers

For customers located in the European Union, returns and refunds are handled in accordance with applicable consumer protection laws.

Where applicable, customers may exercise their legal withdrawal rights within the required period.

Products must be returned in an appropriate condition according to applicable regulations.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In this case, our standard return policy will apply.

9. Contact Us

If you have any questions regarding returns or refunds, please contact:

AutoBitStore™ Customer Support
Email: info@autobitstore.com

We are committed to making every purchase experience simple, secure, and reliable.